Ordering

After your order is complete

An order is marked complete when you approve the delivery, or automatically 3 days after we deliver if you haven't asked for changes. You can still open the order, read the whole conversation, and download your videos from the Finished Videos tab, which is where a completed order opens.

You can still message us

The order's chat stays open after it's complete. Write to us there about anything to do with that order, or reply to any of our emails about it, and the message goes onto the same chat. Our team sees the whole history of the order, so you don't have to explain it again.

If you use the Contact us form while you're logged in, it lists your orders with a link to each one's chat. If you're logged out and your email has orders with us, it asks you to log in first.

Need more videos?

Under the chat on a completed order there's a link to place a new order.

Canceled or refunded orders

These keep their chat open too, so you can ask us about them there.